FAQ’s

Yes! If you feel that the assistant isn’t the right fit, we can switch them for you.

At Altitask, we provide virtual assistant services for a wide range of tasks, including social media management, marketing assistance, customer support, DM appointment setting, and more. We work with e-commerce businesses, SMMAs, coaches, consultants, and various other industries. If you have specific needs, we can provide a tailored VA for any role.

We begin by hopping on a call with you to understand the role you're looking to fill. Based on your requirements, we'll recommend a suitable VA, and you can choose from resumes we've already vetted. After you approve the candidate and make the payment, we'll place your VA within 48 hours. More complex roles might take a little longer to ensure we find the perfect fit.

The qualifications and experience of our virtual assistants vary depending on the role. All our VAs are vetted to ensure they’re capable of handling the tasks they’re assigned. We make sure they have experience in the specific areas you need, but we don’t follow a strict rule about qualifications—it's about finding the right fit for your needs.

Each virtual assistant is supported by a Client Success Manager (CSM) who ensures the VA delivers quality work on time. The CSM communicates with both the client and the VA to make sure everything is running smoothly and that any questions or concerns are addressed promptly.

For straightforward roles, we can place your VA within 48 hours. However, if the role is more complex or has specific requirements, it might take a bit longer as we work to find the best candidate for your needs.

No long-term contracts are required. You only need to make the payment for the services, and if you choose a long-term commitment, we can reflect that in the pricing, offering you a better rate.

We ensure quality by thoroughly vetting each VA before they’re placed with clients. Our Client Success Managers (CSMs) oversee the VA’s work and ensure that the tasks are completed on time. The VA also submits end-of-day reports to keep the client updated on progress.

If you’re not satisfied, we’ll replace your VA free of charge. Depending on the role, the replacement could take anywhere from 48 hours to longer, but we work quickly to ensure you’re satisfied.

We typically use platforms like Slack for seamless communication with your VA. This helps keep everything organized and ensures clear communication.

Payments are processed through Stripe, and you can choose to set up automatic payments or receive invoices for each billing cycle.

We don’t offer refunds, as payment is made for the time and services provided. If you choose to cancel, there’s no money-back guarantee since you’ve paid for the VA’s time.

We treat all data with the utmost confidentiality. Our VAs, Client Success Managers (CSMs), and anyone involved in the process are committed to keeping your information secure. We never share your data outside of the team working on your account.

Yes, you can hire a VA either for part-time or full-time work, depending on your needs.

We primarily serve SMMAs, e-commerce businesses, coaches, consultants, and growth operators. We are open to working with any business that needs virtual assistant support.

What sets Altitask apart is that we not only provide VAs but also manage them. Each VA is vetted thoroughly to ensure quality, and a Client Success Manager is assigned to oversee the VA’s work and ensure smooth communication between you and your assistant.